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class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Messagerie et chat en direct</span></span></a></li><li><a href="/service/knowledge/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 dVcPqp sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewbox="0 0 16 16"><path fill="currentColor" d="M0 0h12v13.5c0 .563.186 1.082.5 1.5h-10A2.5 2.5 0 0 1 0 12.5zm6 4a3 3 0 0 0-3 3h6a3 3 0 0 0-3-3"></path><path fill="currentColor" d="M13 8h3v5.5a1.5 1.5 0 0 1-3 0z"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Centre d’aide</span></span></a></li><li><a href="/service/voice/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 dVcPqp sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewbox="0 0 16 16"><path fill="currentColor" d="M8.042 4.16 3.739.165l-.62.55C1.06 2.546.259 5.546 1.832 7.95A22 22 0 0 0 4.66 11.45a26 26 0 0 0 2.91 2.501c2.417 1.784 5.59 1.158 7.667-.846l.733-.707-4.02-4.33-2.321 2.321-3.908-3.908z"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Centre d’appels</span></span></a></li><li><a href="/service/quality-assurance/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 dVcPqp sc-1be61c2-8 kiMzma" 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class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Quality assurance</span></span></a></li><li><a href="/service/customer-data-privacy-protection/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 dVcPqp sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewbox="0 0 16 16"><path fill="currentColor" d="M5 5V3a3 3 0 0 1 6 0v2h4v8.5a2.5 2.5 0 0 1-2.5 2.5h-9A2.5 2.5 0 0 1 1 13.5V5zm1-2v2h4V3a2 2 0 1 0-4 0"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Protection et confidentialité des données</span></span></a></li><li><a href="/service/workforce-management/" 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0 0 6.95 9"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Gestion des collaborateurs</span></span></a></li></ul></div><div><hr width="100" style="margin-bottom:16px" class="Dividerstyle__DividerRoot-sc-36mrmp-0 kYtlvq"/><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO">Améliorez vos workflows</p><ul><li><a href="/employee-service/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 dVcPqp sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Zendesk pour le service aux employés<span color="matcha" class="Stickerstyle__StickerRoot-sc-d3lx3m-0 dLpYFk sc-1be61c2-7 cgKngA">À la une</span></span></span></a></li><li><a href="/platform/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 dVcPqp sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Plateforme Zendesk</span></span></a></li><li><a href="/marketplace/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 dVcPqp sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Intégrations</span></span></a></li></ul></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R3opn6:--trigger:2" role="button" tabindex="0" aria-controls=":R3opn6:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH"> <!-- -->Solutions</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewbox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 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cQiVKO">Business</p><ul><li><a href="/business/enterprise/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 dVcPqp sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Grandes entreprises</span></span></a></li><li><a href="/business/smb/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 dVcPqp sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Petite entreprise</span></span></a></li><li><a href="/business/startups/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 dVcPqp sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Start-ups</span></span></a></li></ul></div><div class="sc-1be61c2-2 bSRJro"><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO">Secteurs</p><ul><li><a href="/industries/retail/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 dVcPqp sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewbox="0 0 16 16"><path fill="currentColor" d="M0 1.5A.5.5 0 0 1 .5 1h2.298l.56 3H15.61l-1.209 5.994A2.5 2.5 0 0 1 11.952 12h-6.04a2.5 2.5 0 0 1-2.458-2.041L1.967 2H.5a.5.5 0 0 1-.5-.5"></path><path fill="currentColor" d="M7 14a1 1 0 1 1-2 0 1 1 0 0 1 2 0"></path><path fill="currentColor" d="M13 14a1 1 0 1 1-2 0 1 1 0 0 1 2 0"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Retail</span></span></a></li><li><a href="/industries/financial-services/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 dVcPqp sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewbox="0 0 16 16"><path fill="currentColor" d="M3.566 0h8.868l-2 3H5.566z"></path><path fill="currentColor" d="M5.192 4h5.616l2.464 3H11a2 2 0 0 0-2 2v6c0 .364.097.706.268 1H4.182A4.182 4.182 0 0 1 .95 9.164z"></path><path fill="currentColor" d="M11 8a1 1 0 0 0-1 1v1h6V9a1 1 0 0 0-1-1z"></path><path fill="currentColor" d="M16 11h-6v2h6z"></path><path fill="currentColor" d="M10 15v-1h6v1a1 1 0 0 1-1 1h-4a1 1 0 0 1-1-1"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Services financiers</span></span></a></li><li><a href="/industries/education/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 dVcPqp sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewbox="0 0 16 16"><path fill="currentColor" d="M8 1a3.5 3.5 0 0 0-2.085 6.312C2.822 8.284 1 11.38 1 14.5v.5h14v-.5c0-3.12-1.822-6.216-4.915-7.188A3.5 3.5 0 0 0 8 1"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Éducation</span></span></a></li><li><a href="/industries/government/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 dVcPqp sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewbox="0 0 16 16"><path fill="currentColor" d="M12.007 0H12v3h3v-.007z"></path><path fill="currentColor" d="m8 11.5-.168.471z"></path><path fill="currentColor" d="M1 0h10v4h4v9.5a2.5 2.5 0 0 1-2.5 2.5h-9A2.5 2.5 0 0 1 1 13.5zm7 4.5S6.75 6 5.254 6H5v2.25c0 1.38.737 2.321 1.431 2.896a5.3 5.3 0 0 0 1.36.81l.028.01.009.003.003.002h.001l.168.06.167-.06h.002l.003-.002.009-.003.027-.01.094-.038a5.29 5.29 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0-.7-.3-.7-.7v-4c0-.4.3-.7.7-.7h.3c0-.3-.1-.5-.2-.8-.2-.5-.4-.9-.8-1.2-.3-.4-.8-.6-1.2-.8Z" class="ai-agent--filled_svg__st0"></path><path fill="currentColor" d="M5.3 5.4 5.8 7c.2.7.8 1.3 1.5 1.5l1.6.5c.6.2.6 1 0 1.2-.2 0-.4.1-.6.2-.7.2-1.5.5-1.9.9s-.7 1.3-.9 1.9c0 .2-.1.4-.2.6 0 .3-.3.4-.6.4s-.5-.2-.6-.4l-.5-1.6c-.2-.7-.8-1.3-1.5-1.5l-1.6-.5c-.3 0-.5-.3-.5-.5s.2-.5.4-.6c.2 0 .3-.1.5-.2C2 8.6 3.2 8.2 3.5 7L4 5.4c.1-.4.6-.5.9-.4.1 0 .3.2.3.4Z" class="ai-agent--filled_svg__st0"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Agents IA</span></span></a></li><li><a href="/service/ai/copilot/" data-interaction-type="link-block" role="link" aria-label="Copilote" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kqboiM sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span 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class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27352%27%20height=%27249%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcset="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=80,f=auto/is/image/zendesk/Blockframe_CustomerService__fr_fr 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=80,f=auto/is/image/zendesk/Blockframe_CustomerService__fr_fr 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=80,f=auto/is/image/zendesk/Blockframe_CustomerService__fr_fr"/></noscript></span></span></span></span></a><div class="sc-1be61c2-2 OfNAE"><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO sc-1be61c2-0 hztuQl">Fonctionnalités</p><ul><li><a href="/service/ai/ai-agents/" data-interaction-type="link-block" role="link" aria-label="Agents IA" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kqboiM sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewbox="0 0 16 16"><path fill="currentColor" d="M2.7 0c.2 0 .4.1.5.4l.3.9c0 .2.1.3.3.4.1.1.3.2.4.3l.8.3c.2 0 .4.3.4.5s-.1.4-.4.5l-.8.3c-.2 0-.3.1-.4.3-.1.1-.2.3-.3.4l-.3.8c0 .2-.3.4-.5.4s-.4-.1-.5-.4l-.3-.8c0-.2-.1-.3-.3-.4-.1-.1-.3-.2-.4-.3l-.8-.3c-.2-.2-.4-.4-.4-.6s.1-.4.4-.5l.8-.3c.2 0 .3-.1.4-.3.1-.1.2-.3.3-.4l.3-.8c0-.2.2-.4.5-.4" class="ai-agent--filled_svg__st0"></path><path fill="currentColor" d="M10.8 4.1c-.5-.2-.9-.3-1.4-.3s-1 .1-1.4.3c-.5.2-.9.5-1.2.8l-.1.1c-.1-.5-.4-.9-.8-1.1.4-.5 1-.8 1.6-1.1s1.3-.4 2-.4 1.3.1 2 .4c.6.3 1.2.6 1.7 1.1S14 5 14.3 5.6c.2.4.3.9.3 1.3 1 .1 1.7 1 1.7 2v1.3c0 1.1-.9 2-1.9 2-.3 1.2-1 2-1.7 2.4-.4.2-.8.3-1.1.4h-.4c-.2.5-.7.8-1.2.8s-1.3-.6-1.3-1.3.6-1.3 1.3-1.3.8.2 1.1.6h.2c.2 0 .4-.1.7-.3s.7-.5 1-1.2c-.4 0-.7-.3-.7-.7v-4c0-.4.3-.7.7-.7h.3c0-.3-.1-.5-.2-.8-.2-.5-.4-.9-.8-1.2-.3-.4-.8-.6-1.2-.8Z" class="ai-agent--filled_svg__st0"></path><path fill="currentColor" d="M5.3 5.4 5.8 7c.2.7.8 1.3 1.5 1.5l1.6.5c.6.2.6 1 0 1.2-.2 0-.4.1-.6.2-.7.2-1.5.5-1.9.9s-.7 1.3-.9 1.9c0 .2-.1.4-.2.6 0 .3-.3.4-.6.4s-.5-.2-.6-.4l-.5-1.6c-.2-.7-.8-1.3-1.5-1.5l-1.6-.5c-.3 0-.5-.3-.5-.5s.2-.5.4-.6c.2 0 .3-.1.5-.2C2 8.6 3.2 8.2 3.5 7L4 5.4c.1-.4.6-.5.9-.4.1 0 .3.2.3.4Z" class="ai-agent--filled_svg__st0"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Agents IA</span></span></a></li><li><a href="/service/ai/copilot/" data-interaction-type="link-block" role="link" aria-label="Copilote" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kqboiM sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewbox="0 0 24 24"><path fill="currentColor" d="M10.887.905c-.05-.222-.366-.222-.417 0l-.207.896a1.71 1.71 0 0 1-1.157 1.25l-.777.244c-.2.063-.2.346 0 .41l.777.243c.58.182 1.02.658 1.157 1.25l.207.897c.05.222.366.222.417 0l.207-.897a1.71 1.71 0 0 1 1.157-1.25l.777-.244c.2-.063.2-.346 0-.409l-.777-.244a1.71 1.71 0 0 1-1.157-1.25z"></path><path fill="currentColor" d="M17.187 3 21 6.813l-3.869 3.869-3.813-3.813-1.414 1.414 3.813 3.813L4.603 23.21A2.696 2.696 0 1 1 .79 19.397z"></path><path fill="currentColor" d="M20.291 10.885c.052-.22.366-.22.418 0l.252 1.07c.174.741.728 1.334 1.455 1.558l.918.282a.214.214 0 0 1 0 .41l-.918.282a2.14 2.14 0 0 0-1.455 1.557l-.252 1.07c-.052.22-.366.22-.418 0l-.252-1.07a2.14 2.14 0 0 0-1.455-1.557l-.918-.282a.214.214 0 0 1 0-.41l.918-.282a2.14 2.14 0 0 0 1.455-1.557z"></path><path fill="currentColor" d="M7.09 4.836c-.024-.092-.156-.092-.18 0l-.222.823a.75.75 0 0 1-.53.529l-.822.221c-.092.025-.092.157 0 .181l.823.222a.75.75 0 0 1 .529.53l.221.822c.025.092.157.092.182 0l.221-.823a.75.75 0 0 1 .53-.53l.822-.22c.092-.025.092-.157 0-.182l-.823-.221a.75.75 0 0 1-.529-.53z"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Copilote</span></span></a></li><li><a href="/service/ticketing-system/" data-interaction-type="link-block" role="link" aria-label="Gestion des tickets" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kqboiM sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewbox="0 0 24 24"><g clip-path="url(#ticket--filled_svg__a)"><path fill="currentColor" d="M24 21V3H0v5.547l.855.125a3.365 3.365 0 0 1 0 6.656L0 15.453V21z"></path></g><defs><clippath id="ticket--filled_svg__a"><path fill="#fff" d="M0 0h24v24H0z"></path></clippath></defs></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Gestion des tickets</span></span></a></li><li><a href="/service/messaging/" data-interaction-type="link-block" role="link" aria-label="Messagerie et chat en direct" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kqboiM sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewbox="0 0 16 16"><path fill="currentColor" d="M5.5 1a5.5 5.5 0 1 0 0 11h3.05L13 15.842V11.4A5.5 5.5 0 0 0 10.5 1z"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Messagerie et chat en direct</span></span></a></li><li><a href="/service/knowledge/" data-interaction-type="link-block" role="link" aria-label="Centre d’aide" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kqboiM sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewbox="0 0 16 16"><path fill="currentColor" d="M0 0h12v13.5c0 .563.186 1.082.5 1.5h-10A2.5 2.5 0 0 1 0 12.5zm6 4a3 3 0 0 0-3 3h6a3 3 0 0 0-3-3"></path><path fill="currentColor" d="M13 8h3v5.5a1.5 1.5 0 0 1-3 0z"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Centre d’aide</span></span></a></li><li><a href="/service/voice/" data-interaction-type="link-block" role="link" aria-label="Centre d’appels" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kqboiM sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewbox="0 0 16 16"><path fill="currentColor" d="M8.042 4.16 3.739.165l-.62.55C1.06 2.546.259 5.546 1.832 7.95A22 22 0 0 0 4.66 11.45a26 26 0 0 0 2.91 2.501c2.417 1.784 5.59 1.158 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1.017A2.133 2.133 0 0 1 10.87 14.8c-.44-.124-.912.029-1.196.388a2.133 2.133 0 0 1-3.348 0A1.13 1.13 0 0 0 5.13 14.8 2.133 2.133 0 0 1 2.42 12.83a1.13 1.13 0 0 0-.74-1.017A2.133 2.133 0 0 1 .648 8.63c.254-.381.254-.877 0-1.258a2.133 2.133 0 0 1 1.035-3.184c.43-.159.72-.56.74-1.018A2.133 2.133 0 0 1 5.13 1.201c.44.124.912-.03 1.196-.388m4.554 6.012a.5.5 0 1 0-.76-.65l-2.648 3.09-1.368-1.369a.5.5 0 1 0-.708.707l2.132 2.132z" clip-rule="evenodd"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Quality assurance</span></span></a></li><li><a href="/service/customer-data-privacy-protection/" data-interaction-type="link-block" role="link" aria-label="Protection et confidentialité des données" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kqboiM sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewbox="0 0 16 16"><path fill="currentColor" d="M5 5V3a3 3 0 0 1 6 0v2h4v8.5a2.5 2.5 0 0 1-2.5 2.5h-9A2.5 2.5 0 0 1 1 13.5V5zm1-2v2h4V3a2 2 0 1 0-4 0"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Protection et confidentialité des données</span></span></a></li><li><a href="/service/workforce-management/" data-interaction-type="link-block" role="link" aria-label="Gestion des collaborateurs" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kqboiM sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewbox="0 0 16 16"><path fill="currentColor" d="M8 0a2.5 2.5 0 0 0-1.718 4.317A4.3 4.3 0 0 0 4.234 6.01Q4.366 6 4.5 6a3.5 3.5 0 0 1 3.465 3h.07a3.5 3.5 0 0 1 3.733-2.99 4.3 4.3 0 0 0-2.049-1.695A2.5 2.5 0 0 0 8 0"></path><path fill="currentColor" d="M12.289 7.127a2.5 2.5 0 0 0-2.506 4.19 4.3 4.3 0 0 0-1.867 1.432A4.63 4.63 0 0 0 7.028 15l-.002.013A5 5 0 0 0 7 15.5v.5h9v-.5c0-1.733-1.01-3.487-2.78-4.185a2.501 2.501 0 0 0-.93-4.188"></path><path fill="currentColor" d="M6.95 9a2.5 2.5 0 1 0-4.168 2.317C1.012 12.016 0 13.767 0 15.5v.5h6v-.5c0-1.27.448-2.56 1.289-3.572a4.3 4.3 0 0 0-1.07-.613A2.49 2.49 0 0 0 6.95 9"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Gestion des collaborateurs</span></span></a></li></ul></div></div><div class="sc-1be61c2-4 hBRbay"><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO sc-1be61c2-0 hztuQl">Améliorez vos workflows</p><hr width="100" 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class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Plateforme Zendesk</span></span></a><a href="/marketplace/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kqboiM sc-1be61c2-8 kiMzma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Intégrations</span></span></a></div></div></div><div role="complementary" aria-label="body-promo" data-cookie-name="false" data-location="body" class="sc-30ce2052-0 dJJyhz sc-1be61c2-6 idBcxI globalheader-promo-tour"><div class="sc-30ce2052-1 CcnXy"><div class="promo-image-bleed"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span 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decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div><div class="StyledRow-sc-xjsdg1-0 DhFwB Gridstyle__Row-sc-1aci9ft-1 fCsxgZ" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fzcATT Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div data-aem-id="aem.components.LogoTypeRow" id="logotyperow-794503736" class="sc-6c9ae42f-0 litAKf"><div class="StyledRow-sc-xjsdg1-0 ezaNnp Gridstyle__Row-sc-1aci9ft-1 fCsxgZ" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 pHvgS Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO">Plus de 100 000 entreprises nous font confiance</h2></div><div class="StyledCol-sc-inuw62-0 irGQsC Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 cqkHka"><div data-aem-id="aem.components.LogoTypeRow" id="logotyperow-794503736" class="SmoothScrollstyle__SmoothScrollRoot-sc-17wugls-0 SwMCR LogotypeRowstyle__LogotypeRowMarquee-sc-kq71cx-6 htdovY sc-6c9ae42f-1 jxXJcZ" tabindex="0" style="animation-play-state:running"><div direction="left" class="SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 kNhsoQ"><img src="https://web-assets.zendesk.com/is/image/zendesk/Liberty_Default?$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&fmt=webp-alpha&qlt=65&scale=2" alt="Liberty logo" class="LogotypeRowstyle__Logo-sc-kq71cx-7 jYMsKx"/><img src="https://web-assets.zendesk.com/is/image/zendesk/Squarespace_Default?$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&fmt=webp-alpha&qlt=65&scale=2" 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src="https://web-assets.zendesk.com/is/image/zendesk/Squarespace_Default?$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&fmt=webp-alpha&qlt=65&scale=2" alt="Squarespace logo" class="LogotypeRowstyle__Logo-sc-kq71cx-7 jYMsKx"/><img src="https://web-assets.zendesk.com/is/image/zendesk/Uber_Default?$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&fmt=webp-alpha&qlt=65&scale=2" alt="Uber logo" class="LogotypeRowstyle__Logo-sc-kq71cx-7 jYMsKx"/><img src="https://web-assets.zendesk.com/is/image/zendesk/StanleyBlackDecker_Default?$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&fmt=webp-alpha&qlt=65&scale=2" alt="Stanley Black & Decker logo" class="LogotypeRowstyle__Logo-sc-kq71cx-7 jYMsKx"/><img src="https://web-assets.zendesk.com/is/image/zendesk/Tesco_Default?$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&fmt=webp-alpha&qlt=65&scale=2" alt="Tesco logo" class="LogotypeRowstyle__Logo-sc-kq71cx-7 jYMsKx"/><img src="https://web-assets.zendesk.com/is/image/zendesk/Lush_Default?$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&fmt=webp-alpha&qlt=65&scale=2" alt="Lush logo" class="LogotypeRowstyle__Logo-sc-kq71cx-7 jYMsKx"/><img src="https://web-assets.zendesk.com/is/image/zendesk/IngramMicro_Default?$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&fmt=webp-alpha&qlt=65&scale=2" alt="Ingram Micro logo" class="LogotypeRowstyle__Logo-sc-kq71cx-7 jYMsKx"/><img src="https://web-assets.zendesk.com/is/image/zendesk/Grubhub_Default?$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&fmt=webp-alpha&qlt=65&scale=2" alt="GrubHub logo" class="LogotypeRowstyle__Logo-sc-kq71cx-7 jYMsKx"/></div></div></div></div></div></div></div></div></div></div></div></section><section data-nmw-id="global.Base" data-aem-id="aem.components.Base" id="teaser-c0fa1e267d" class="sc-eaacb07a-10 jtbJiI"><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU sc-eaacb07a-7 kFCcyk"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 iLYKRS Gridstyle__Row-sc-1aci9ft-1 fCsxgZ sc-eaacb07a-8 gBmiff" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 jbnwht Gridstyle__Col-sc-1aci9ft-2 dwVXU sc-eaacb07a-0 sc-eaacb07a-11 bNYnnn fZCNJI" data-garden-id="grid.col" data-garden-version="8.76.2"><p data-aem-id="aem.components.Heading" id="title-429dcf4e8f" class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO">Perfectionnez votre expérience client</p></div></div></div><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 ezaNnp Gridstyle__Row-sc-1uhmtis-1 sc-9cc5ddc5-0 bEEqbX fiQXRn" data-garden-id="grid.row" data-garden-version="8.76.2"><div data-aem-id="aem.components.QuoteCarousel" id="quoteCarouselWrapper" style="display:flex;justify-content:center;align-items:center;flex-wrap:wrap" class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-9cc5ddc5-1 bBVVXI"><div class="slick-slider sc-9cc5ddc5-7 kDMsfu slick-initialized" dir="ltr"><div class="slick-list"><div class="slick-track" style="width:900%;left:-100%"><div data-index="-1" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-2aea756e-0 bcPdRA"><div class="sc-2aea756e-1 hoVje"><div class="sc-2aea756e-2 yUPQr"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span 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src="https://web-assets.zendesk.com/is/image/zendesk/Thrasio_Default?$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&fmt=webp-alpha&qlt=65&scale=2"/></noscript></span></span></div><div class="sc-2aea756e-7 flYKiJ"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27881%27%20height=%271175%27/%3e"/></span><img alt="" data-aem-id="aem.components.Image" id="image-c0d84c41f4" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-aem-id="aem.components.Image" id="image-c0d84c41f4" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Photo_Testimonial_Thrasio?fmt=webp-alpha&qlt=65"/></noscript></span></span></div></div><div class="sc-2aea756e-5 huyTRv"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">« Avec leurs profils de clients, la plupart des entreprises disposent d’une précieuse source de données à leur disposition. Pour nous, Zendesk est un moyen de recueillir des données des interactions clients qui échappent aux autres entreprises. »</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Gershwin Exeter</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Vice-président des services mondiaux</p></div></div><a href="/customer/thrasio/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 AxTpz" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-2aea756e-0 bcPdRA"><div class="sc-2aea756e-1 hoVje"><div class="sc-2aea756e-2 yUPQr"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Liberty" data-aem-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Liberty" data-aem-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Liberty_Large?$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&fmt=webp-alpha&qlt=65&scale=2"/></noscript></span></span></div><div class="sc-2aea756e-7 flYKiJ"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27881%27%20height=%271175%27/%3e"/></span><img alt="" data-aem-id="aem.components.Image" id="image-4d64b44d60" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-aem-id="aem.components.Image" id="image-4d64b44d60" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Photo_Testimonial_Liberty?fmt=webp-alpha&qlt=65"/></noscript></span></span></div></div><div class="sc-2aea756e-5 huyTRv"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">« Zendesk AI me paraît tout indiqué pour optimiser notre activité au quotidien et décupler notre efficacité. Grâce à cet outil, notre équipe disposera de plus de temps pour se consacrer aux projets de premier plan pour l’entreprise, comme la génération de chiffre d’affaires ou le développement de nouveaux canaux commerciaux. »</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Ian Hunt</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Directeur de la CX chez Liberty London</p></div></div><a href="/customer/liberty-london/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 AxTpz" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="1" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-2aea756e-0 bcPdRA"><div class="sc-2aea756e-1 hoVje"><div class="sc-2aea756e-2 yUPQr"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Khan Academy" data-aem-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Khan Academy" data-aem-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/KhanAcademy_Default?$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&fmt=webp-alpha&qlt=65&scale=2"/></noscript></span></span></div><div class="sc-2aea756e-7 flYKiJ"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27881%27%20height=%271175%27/%3e"/></span><img alt="Photo_Testimonial_KhanAcademy__fr-fr.jpg" data-aem-id="aem.components.Image" id="image-162b7d3923" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Photo_Testimonial_KhanAcademy__fr-fr.jpg" data-aem-id="aem.components.Image" id="image-162b7d3923" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/zendesk/pages/home/relate-2025/Photo_Testimonial_KhanAcademy__fr-fr.jpg"/></noscript></span></span></div></div><div class="sc-2aea756e-5 huyTRv"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">« Les fonctionnalités, la flexibilité et l’étendue des possibilités de Zendesk m’ont permis de faire évoluer notre entreprise de façon créative pour développer son potentiel. »</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Laurie Leduc</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Responsable de l’assistance de la communauté</p></div></div><a href="/customer/khan-academy/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 AxTpz" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="2" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-2aea756e-0 bcPdRA"><div class="sc-2aea756e-1 hoVje"><div class="sc-2aea756e-2 yUPQr"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="ZeroFox" data-aem-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="ZeroFox" data-aem-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Zerofox_Default?$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&fmt=webp-alpha&qlt=65&scale=2"/></noscript></span></span></div><div class="sc-2aea756e-7 flYKiJ"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27881%27%20height=%271175%27/%3e"/></span><img alt="" data-aem-id="aem.components.Image" id="image-a288e7391f" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-aem-id="aem.components.Image" id="image-a288e7391f" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Photo_Testimonial_Zerofox?fmt=webp-alpha&qlt=65"/></noscript></span></span></div></div><div class="sc-2aea756e-5 huyTRv"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">« Les workflows que nous avons créés sur Zendesk Suite nous ont permis de répondre aux attentes des clients dans notre gestion des problèmes urgents, voire de les dépasser. »</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Caitlin Wood</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Vice-présidente des opérations clients</p></div></div><a href="/customer/zerofox/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 AxTpz" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="3" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-2aea756e-0 bcPdRA"><div class="sc-2aea756e-1 hoVje"><div class="sc-2aea756e-2 yUPQr"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Thrasio" data-aem-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Thrasio" data-aem-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Thrasio_Default?$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&fmt=webp-alpha&qlt=65&scale=2"/></noscript></span></span></div><div class="sc-2aea756e-7 flYKiJ"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27881%27%20height=%271175%27/%3e"/></span><img alt="" data-aem-id="aem.components.Image" id="image-c0d84c41f4" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-aem-id="aem.components.Image" id="image-c0d84c41f4" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Photo_Testimonial_Thrasio?fmt=webp-alpha&qlt=65"/></noscript></span></span></div></div><div class="sc-2aea756e-5 huyTRv"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">« Avec leurs profils de clients, la plupart des entreprises disposent d’une précieuse source de données à leur disposition. Pour nous, Zendesk est un moyen de recueillir des données des interactions clients qui échappent aux autres entreprises. »</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Gershwin Exeter</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Vice-président des services mondiaux</p></div></div><a href="/customer/thrasio/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 AxTpz" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="4" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-2aea756e-0 bcPdRA"><div class="sc-2aea756e-1 hoVje"><div class="sc-2aea756e-2 yUPQr"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Liberty" data-aem-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Liberty" data-aem-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Liberty_Large?$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&fmt=webp-alpha&qlt=65&scale=2"/></noscript></span></span></div><div class="sc-2aea756e-7 flYKiJ"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27881%27%20height=%271175%27/%3e"/></span><img alt="" data-aem-id="aem.components.Image" id="image-4d64b44d60" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-aem-id="aem.components.Image" id="image-4d64b44d60" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Photo_Testimonial_Liberty?fmt=webp-alpha&qlt=65"/></noscript></span></span></div></div><div class="sc-2aea756e-5 huyTRv"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">« Zendesk AI me paraît tout indiqué pour optimiser notre activité au quotidien et décupler notre efficacité. Grâce à cet outil, notre équipe disposera de plus de temps pour se consacrer aux projets de premier plan pour l’entreprise, comme la génération de chiffre d’affaires ou le développement de nouveaux canaux commerciaux. »</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Ian Hunt</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Directeur de la CX chez Liberty London</p></div></div><a href="/customer/liberty-london/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 AxTpz" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="5" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-2aea756e-0 bcPdRA"><div class="sc-2aea756e-1 hoVje"><div class="sc-2aea756e-2 yUPQr"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Khan Academy" data-aem-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Khan Academy" data-aem-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" 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aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27881%27%20height=%271175%27/%3e"/></span><img alt="Photo_Testimonial_KhanAcademy__fr-fr.jpg" data-aem-id="aem.components.Image" id="image-162b7d3923" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Photo_Testimonial_KhanAcademy__fr-fr.jpg" data-aem-id="aem.components.Image" id="image-162b7d3923" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/zendesk/pages/home/relate-2025/Photo_Testimonial_KhanAcademy__fr-fr.jpg"/></noscript></span></span></div></div><div class="sc-2aea756e-5 huyTRv"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">« Les fonctionnalités, la flexibilité et l’étendue des possibilités de Zendesk m’ont permis de faire évoluer notre entreprise de façon créative pour développer son potentiel. »</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Laurie Leduc</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Responsable de l’assistance de la communauté</p></div></div><a href="/customer/khan-academy/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 AxTpz" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="6" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-2aea756e-0 bcPdRA"><div class="sc-2aea756e-1 hoVje"><div class="sc-2aea756e-2 yUPQr"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="ZeroFox" data-aem-id="aem.components.Image" 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src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-aem-id="aem.components.Image" id="image-c0d84c41f4" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Photo_Testimonial_Thrasio?fmt=webp-alpha&qlt=65"/></noscript></span></span></div></div><div class="sc-2aea756e-5 huyTRv"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 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Pour nous, Zendesk est un moyen de recueillir des données des interactions clients qui échappent aux autres entreprises. »</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Gershwin Exeter</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Vice-président des services mondiaux</p></div></div><a href="/customer/thrasio/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 AxTpz" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div></div></div></div></div><div class="sc-9cc5ddc5-2 dslmNC"><nav class="sc-9cc5ddc5-4 zuTmd"><button data-interaction-type="button-icon-secondary" aria-label="Previous testimonial" 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" data-aem-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/zendesk/pages/home/Logo_Award_006.svg"/></noscript></span></span></div><div class="sc-5d9ff6b8-1 iFikQT"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" data-aem-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" data-aem-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/zendesk/pages/home/Logo_Award_007.svg"/></noscript></span></span></div><div class="sc-5d9ff6b8-1 iFikQT"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" data-aem-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" data-aem-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/zendesk/pages/home/Logo_Award_008.svg"/></noscript></span></span></div></div></div></div></div></div></div></section><section data-nmw-id="global.Base" data-aem-id="aem.components.Base" id="teaser-e7b32a0730" class="sc-eaacb07a-10 jQNrxh"><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU sc-eaacb07a-7 kFCcyk"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 caSCYr Gridstyle__Row-sc-1aci9ft-1 fCsxgZ sc-eaacb07a-8 gBmiff" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 eacvQh Gridstyle__Col-sc-1aci9ft-2 dwVXU sc-eaacb07a-0 sc-eaacb07a-11 bNYnnn cUIkmk" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 data-aem-id="aem.components.Heading" id="title-c1de994aab" class="Headingstyle__HeadingRoot-sc-6ks3it-0 fvbpja">La solution complète de service client</h2><div data-aem-id="aem.components.Text" id="text-846f142e1c" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Regroupez toutes les conversations clients de vos différents canaux et offrez à vos agents les informations contextuelles dont ils ont besoin. Accédez en un clic aux tableaux de bord et aux données pour améliorer la qualité de votre service. Commencez à automatiser la résolution des demandes dès le premier jour grâce à l’IA Zendesk.</p>
</div><div class="LinkGroupstyle__LinkGroupRoot-sc-e6je4r-0 eCTgYG"><a href="/service/" data-interaction-type="button-secondary" data-aem-id="aem.components.Button" id="button-0817e20b94" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 gWHpup Buttonstyle__ButtonRoot-sc-yyucvh-2 jUUZVe" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ"><span class="Buttonstyle__ButtonString-sc-yyucvh-1 ibvzvL">Explorez le service client</span></span></a><div data-aem-id="aem.components.VideoLink" id="button-e601d615f4" style="width:inherit" class="VideoLinkstyle__VideoLinkRoot-sc-n9e5hs-0 hlkjJD"></div></div></div><div class="StyledCol-sc-inuw62-0 iJvBET Gridstyle__Col-sc-1aci9ft-2 dwVXU sc-eaacb07a-0 bNYnnn" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271484%27%20height=%271114%27/%3e"/></span><img alt="Femme faisant du yoga, à côté un chat sur la mise à niveau de son abonnement avec une réponse personnalisée." data-aem-id="aem.components.Image" id="image-f3928f8f00" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Femme faisant du yoga, à côté un chat sur la mise à niveau de son abonnement avec une réponse personnalisée." data-aem-id="aem.components.Image" id="image-f3928f8f00" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/ProductImagery_Hero_AIAgents_Upgrade_Alpha__fr_fr?fmt=webp-alpha&qlt=65"/></noscript></span></span></div></div></div></div></section><section data-nmw-id="global.Base" data-aem-id="aem.components.Base" id="teaser-3375c60955" class="sc-eaacb07a-10 jQNrxh"><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU sc-eaacb07a-7 kFCcyk"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 caSCYr Gridstyle__Row-sc-1aci9ft-1 fCsxgZ sc-eaacb07a-8 gBmiff" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cItqap Gridstyle__Col-sc-1aci9ft-2 dwVXU sc-eaacb07a-0 sc-eaacb07a-11 bNYnnn kpGWCr" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 data-aem-id="aem.components.Heading" id="title-de92de7278" class="Headingstyle__HeadingRoot-sc-6ks3it-0 fvbpja">Simplifiez le service aux employés</h2><div data-aem-id="aem.components.Text" id="text-9a0774f56a" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Notre solution de service aux employés avec Zendesk IA aide les équipes à obtenir rapidement l’aide dont elles ont besoin et à rester efficaces à grande échelle</p>
</div><div class="LinkGroupstyle__LinkGroupRoot-sc-e6je4r-0 eCTgYG"><a href="/employee-service/" data-interaction-type="button-secondary" data-aem-id="aem.components.Button" id="button-0314422647" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 gWHpup Buttonstyle__ButtonRoot-sc-yyucvh-2 jUUZVe" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ"><span class="Buttonstyle__ButtonString-sc-yyucvh-1 ibvzvL">Découvrez le service aux employés</span></span></a></div></div><div class="StyledCol-sc-inuw62-0 cOLNgD Gridstyle__Col-sc-1aci9ft-2 dwVXU sc-eaacb07a-0 bNYnnn" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271484%27%20height=%271114%27/%3e"/></span><img alt="Deux personnes regardent ensemble un ordinateur portable, à côté un chat sur la politique de remplacement du matériel." data-aem-id="aem.components.Image" id="image-57e96aa7c8" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Deux personnes regardent ensemble un ordinateur portable, à côté un chat sur la politique de remplacement du matériel." data-aem-id="aem.components.Image" id="image-57e96aa7c8" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/ProductImagery_Hero_AIAgent_EmployeeService_Alpha__fr_fr?fmt=webp-alpha&qlt=65"/></noscript></span></span></div></div></div></div></section><section data-nmw-id="global.Base" data-aem-id="aem.components.Base" id="teaser-f74dfdd8c1" class="sc-eaacb07a-10 fHwXdu"><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU sc-eaacb07a-7 kFCcyk"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div data-aem-id="aem.components.Grid" id="grid-536678394" class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1aci9ft-1 fCsxgZ" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fzcATT Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 data-aem-id="aem.components.Heading" id="title-489b27b037" class="Headingstyle__HeadingRoot-sc-6ks3it-0 fvbpja">Ressources supplémentaires</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1aci9ft-1 fCsxgZ" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fzcATT Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div role="region" aria-roledescription="carousel"><div class="slick-slider Carouselstyle__CarouselSlider-sc-1mnw5o8-3 cwrqXn slick-initialized"><div class="slick-list"><div class="slick-track" style="width:100%;left:0%"><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:25%"><div><div role="group" aria-roledescription="slide" aria-label="1 of 4" tabindex="-1" style="width:100%;display:inline-block"><a href="/platform/" data-interaction-type="link-primary" data-aem-id="aem.components.Button" id="button-0ce6d21570" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 HofIH LinkCardstyle__LinkCardRoot-sc-1nxo9pt-2 hXiJVM" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27936%27%20height=%27702%27/%3e"/></span><img alt="Une sphère jaune sur fond jaune." data-aem-id="aem.components.Image" id="image-7d82b9a92a" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Une sphère jaune sur fond jaune." data-aem-id="aem.components.Image" id="image-7d82b9a92a" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Resources_Product_Platform?fmt=webp-alpha&qlt=65"/></noscript></span></span><div class="LinkCardstyle__LinkCardContent-sc-1nxo9pt-1 cxdNUY"><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO"><span data-testid="placeholder" size="16" class="sc-838910a4-0 ecPKld"></span> <!-- -->Produit<!-- --> <span color="matcha" class="Stickerstyle__StickerRoot-sc-d3lx3m-0 dLpYFk sc-3dc6b6b0-0 HSSTs">À la une</span></p><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Une plateforme aussi puissante que flexible</p></div></a></div></div></div><div data-index="1" class="slick-slide slick-active" tabindex="-1" aria-hidden="false" style="outline:none;width:25%"><div><div role="group" aria-roledescription="slide" aria-label="2 of 4" tabindex="-1" style="width:100%;display:inline-block"><a rel="noopener noreferrer" href="https://cxtrends.zendesk.com/fr/?utm_medium=webpromo&utm_source=resources&utm_campaign=Other_Channel__AMER_2024_CXT-2025_webpromo_resources" data-interaction-type="link-primary" data-aem-id="aem.components.Button" id="button-8af4afd72d" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 HofIH LinkCardstyle__LinkCardRoot-sc-1nxo9pt-2 hXiJVM" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span 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class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">L’IA par Zendesk : un super-pouvoir dans le monde du service </p></div></a></div></div></div><div data-index="3" class="slick-slide slick-active" tabindex="-1" aria-hidden="false" style="outline:none;width:25%"><div><div role="group" aria-roledescription="slide" aria-label="4 of 4" tabindex="-1" style="width:100%;display:inline-block"><a href="/blog/customer-support-vs-customer-service/" data-interaction-type="link-primary" data-aem-id="aem.components.Button" id="button-7ad5f208b1" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 HofIH LinkCardstyle__LinkCardRoot-sc-1nxo9pt-2 hXiJVM" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Homme avec casque travaillant concentré sur un ordinateur dans un bureau avec vue sur la ville." data-aem-id="aem.components.Image" id="image-19a2c8cc9b" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Resources_Article_Customer_Support?fmt=webp-alpha&qlt=65"/></noscript></span></span><div class="LinkCardstyle__LinkCardContent-sc-1nxo9pt-1 cxdNUY"><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO"><span data-testid="placeholder" size="16" class="sc-838910a4-0 ecPKld"></span> <!-- -->Article<!-- --> </p><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">En quoi consiste l’assistance client ?</p></div></a></div></div></div></div></div></div><div class="Carouselstyle__CarouselArrowsContainer-sc-1mnw5o8-2 kKMDbh"><div data-aem-id="aem.components.Carousel" id="carousel-c60be5a8cb" class="Carouselstyle__CarouselNavRoot-sc-1mnw5o8-0 jzgXhs"><button data-interaction-type="button-icon-secondary" aria-label="Previous" disabled="" class="Linkstyle__LinkRoot-sc-1n8u9ej-6 hiwvjD Buttonstyle__ButtonRoot-sc-yyucvh-2 gEVcdR"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ"><span class="Buttonstyle__ButtonString-sc-yyucvh-1 ibvzvL"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewbox="0 0 24 24"><path fill="currentColor" d="m5.052 12.85 3.549 3.55-1.202 1.202L1.798 12l5.601-5.602 1.202 1.203-3.549 3.549H21v1.7z"></path></svg></span></span></button><button data-interaction-type="button-icon-secondary" aria-label="Next" class="Linkstyle__LinkRoot-sc-1n8u9ej-6 hiwvjD Buttonstyle__ButtonRoot-sc-yyucvh-2 gEVcdR"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ"><span class="Buttonstyle__ButtonString-sc-yyucvh-1 ibvzvL"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewbox="0 0 24 24"><path fill="currentColor" d="M18.948 11.15 15.399 7.6l1.202-1.202L22.202 12l-5.601 5.6-1.202-1.202 3.549-3.549H3v-1.7z"></path></svg></span></span></button></div></div></div></div></div><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1aci9ft-1 fCsxgZ" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fzcATT Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"></div></div></div></div></div></section><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU"><div role="complementary" aria-label="body-promo" data-cookie-name="false" data-location="body" data-aem-id="aem.components.Promo" id="promo-34573901" class="sc-30ce2052-0 NCyqh"><div class="sc-30ce2052-3 hApfOe"><h2 class="Headingstyle__HeadingRoot-sc-6ks3it-0 hJGCfI">Dépassez les attentes de chacun de vos clients</h2></div><div class="sc-30ce2052-4 bLnLIT"><div class="LinkGroupstyle__LinkGroupRoot-sc-e6je4r-0 eCTgYG"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 bBfmrP Buttonstyle__ButtonRoot-sc-yyucvh-2 gznzIC" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ"><span class="Buttonstyle__ButtonString-sc-yyucvh-1 ibvzvL">Faites un essai gratuit</span></span></a><a href="/demo/" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 bBfmrP Buttonstyle__ButtonRoot-sc-yyucvh-2 izPwxx" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ"><span class="Buttonstyle__ButtonString-sc-yyucvh-1 ibvzvL">Obtenir une démo</span></span></a></div></div></div></div><section data-nmw-id="global.Base" data-aem-id="aem.components.Base" id="teaser-36b518e976" class="sc-eaacb07a-10 fHwXdu"><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU sc-eaacb07a-7 kFCcyk"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div data-aem-id="aem.components.Grid" id="grid-1315776421" class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1aci9ft-1 fCsxgZ" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 jQvTfW Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><p data-aem-id="aem.components.Heading" id="title-d9e545b030" class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO">Retour sur investissement</p><h2 data-aem-id="aem.components.Heading" id="title-cda29aa8b3" class="Headingstyle__HeadingRoot-sc-6ks3it-0 fvbpja">Boostez votre retour sur investissement</h2><div data-aem-id="aem.components.Text" id="text-d29f3f2317" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Avec Zendesk, vous économisez du temps et de l’argent. C’est également l’avis de Forrester. Leur étude sur l’impact économique total (ou TEI, pour Total Economic Impact™) a révélé un retour sur investissement de plus de 301 % sur 3 ans.</p>
</div><a href="/campaigns/total-economic-impact-of-zendesk/?utm_source=footer&utm_medium=webpromo&utm_campaign=Forrester-TEI-2025-Homepage_WW_2025Q3" data-interaction-type="link-primary" data-aem-id="aem.components.Button" id="button-3b875e59af" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLyWCl" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire l’étude complète</span></a></div><div class="StyledCol-sc-inuw62-0 cwCxau Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"></div><div class="StyledCol-sc-inuw62-0 jQvTfW Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><ul data-aem-id="aem.components.UnorderedList" id="unorderedlist-914503092" class="UnorderedListstyle__UnorderedListRoot-sc-imunfs-0 jbBQxO"><li><div class="UnorderedListstyle__IconContainer-sc-imunfs-1 UOgZm"><span data-testid="placeholder" size="16" class="sc-838910a4-0 ecPKld"></span></div><div class="UnorderedListstyle__CopyContainer-sc-imunfs-2 cTLYLN"><h3 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Réduisez votre délai de rentabilisation</h3><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Les solutions Zendesk sont directement prêtes à l’emploi. Résolvez les problèmes de vos clients instantanément, plutôt que de passer du temps à configurer des logiciels complexes.
</p></div></li><li><div class="UnorderedListstyle__IconContainer-sc-imunfs-1 UOgZm"><span data-testid="placeholder" size="16" class="sc-838910a4-0 ecPKld"></span></div><div class="UnorderedListstyle__CopyContainer-sc-imunfs-2 cTLYLN"><h3 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Réduisez vos efforts pour chaque ticket</h3><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">L’automatisation et le self-service permettent de réduire de 25 % les contacts avec les agents. Résolvez le reste des tickets plus vite, grâce à des informations clés sur vos clients.</p></div></li><li><div class="UnorderedListstyle__IconContainer-sc-imunfs-1 UOgZm"><span data-testid="placeholder" size="16" class="sc-838910a4-0 ecPKld"></span></div><div class="UnorderedListstyle__CopyContainer-sc-imunfs-2 cTLYLN"><h3 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Réduisez vos coûts</h3><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Pas besoin d’une équipe de développeurs ni d’un grand nombre d’agents pour utiliser Zendesk. L’efficacité et l’automatisation sont intégrées dès le départ.</p></div></li></ul></div></div></div><div data-aem-id="aem.components.Grid" id="grid-2045146911" class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1aci9ft-1 fCsxgZ" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fzcATT Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><hr width="100" data-aem-id="aem.components.Divider" class="Dividerstyle__DividerRoot-sc-36mrmp-0 kYtlvq"/></div></div><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1aci9ft-1 fCsxgZ" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fzcATT Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div data-aem-id="aem.components.Stats" id="stats-1136793532" class="StatGroupstyle__StatGroupRoot-sc-19ie8uh-0 dYucfE"><div class="StatGroupstyle__StatContainer-sc-19ie8uh-1 HtLEi"><div class="Statstyle__StatRoot-sc-14impar-0 dxcmKz"><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 fvbpja stat-figure">301<span class="stat-char"> %</span></p><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH stat-headline">de retour sur investissement moyen</p><p class="Textstyle__TextRoot-sc-1qs4xfy-0 iChIWO stat-text">obtenu par les clients sur 3 ans</p></div></div><div class="StatGroupstyle__StatContainer-sc-19ie8uh-1 HtLEi"><div class="Statstyle__StatRoot-sc-14impar-0 dxcmKz"><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 fvbpja stat-figure">23<span class="stat-char"> $</span></p><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH stat-headline">millions</p><p class="Textstyle__TextRoot-sc-1qs4xfy-0 iChIWO stat-text">de valeur nette obtenue par les clients sur 3 ans</p></div></div><div class="StatGroupstyle__StatContainer-sc-19ie8uh-1 HtLEi"><div class="Statstyle__StatRoot-sc-14impar-0 dxcmKz"><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 fvbpja stat-figure">6</p><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH stat-headline">mois</p><p class="Textstyle__TextRoot-sc-1qs4xfy-0 iChIWO stat-text">de délai d’amortissement pour les clients</p></div></div></div></div></div></div></div></div></section><section data-nmw-id="global.Base" data-aem-id="aem.components.Base" id="teaser-2cb6e448c6" class="sc-eaacb07a-10 edFVLZ"><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU sc-eaacb07a-7 kFCcyk"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 caSCYr Gridstyle__Row-sc-1aci9ft-1 fCsxgZ sc-eaacb07a-8 gBmiff" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cItqap Gridstyle__Col-sc-1aci9ft-2 dwVXU sc-eaacb07a-0 sc-eaacb07a-11 bNYnnn kpGWCr" data-garden-id="grid.col" data-garden-version="8.76.2"><p data-aem-id="aem.components.Heading" id="title-aa40c1a547" class="Headingstyle__HeadingRoot-sc-6ks3it-0 cNduaO">La solution de service n° 1</p><h2 data-aem-id="aem.components.Heading" id="title-8d69d0b6cc" class="Headingstyle__HeadingRoot-sc-6ks3it-0 hIMhHG">Zendesk propulse plus de 100 000 expériences clients et collaborateurs d’exception.</h2><div class="LinkGroupstyle__LinkGroupRoot-sc-e6je4r-0 eCTgYG"><a href="/register/" data-interaction-type="button-primary" data-aem-id="aem.components.Button" id="button-d2d324b41d" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 bBfmrP Buttonstyle__ButtonRoot-sc-yyucvh-2 gznzIC" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ"><span class="Buttonstyle__ButtonString-sc-yyucvh-1 ibvzvL">Faites un essai gratuit</span></span></a><a href="/demo/" data-interaction-type="button-secondary" data-aem-id="aem.components.Button" id="button-086c514ef4" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 bBfmrP Buttonstyle__ButtonRoot-sc-yyucvh-2 izPwxx" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ"><span class="Buttonstyle__ButtonString-sc-yyucvh-1 ibvzvL">Obtenir une démo</span></span></a></div></div><div class="StyledCol-sc-inuw62-0 cOLNgD Gridstyle__Col-sc-1aci9ft-2 dwVXU sc-eaacb07a-0 bNYnnn" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-fdfb305c-0 frWMUj"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span 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