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<div class='avia-fullscreen-slider main_color avia-builder-el-0 el_before_av_section avia-builder-el-first container_wrap fullsize' ><a href='#next-section' title='' class='scroll-down-link av-control-hidden' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'></a><div class='avia-slideshow av-eknb8f-282d7b3f944675d6f7d57d9954eedef8 avia-slideshow-extra_large av_fullscreen avia-fade-slider av-slideshow-ui av-control-hidden av-no-slider-navigation av-hide-nav-arrows av-slideshow-autoplay av-loop-endless av-loop-manual-endless av-slider-scroll-down-active av-default-height-applied avia-slideshow-1' data-slideshow-options="{"animation":"fade","autoplay":true,"loop_autoplay":"endless","interval":5,"loop_manual":"manual-endless","autoplay_stopper":false,"noNavigation":true,"bg_slider":true,"keep_padding":false,"hoverpause":false,"show_slide_delay":0,"slide_height":"100","image_attachment":""}" itemprop="image" itemscope="itemscope" itemtype="https://schema.org/ImageObject" ><ul class='avia-slideshow-inner' style='padding-bottom: 58.333333333333%;'><li style='background-position:top left;' data-img-url='https://i0.wp.com/www.why-consulting.com/wp-content/uploads/2017/08/perf_com.jpg?fit=1500%2C875&ssl=1' class='avia-slideshow-slide av-eknb8f-282d7b3f944675d6f7d57d9954eedef8__0 slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap' ><div class='av-slideshow-caption av-eknb8f-282d7b3f944675d6f7d57d9954eedef8__0 caption_fullwidth caption_center'><div class="container caption_container"><div class="slideshow_caption"><div class="slideshow_inner_caption"><div class="slideshow_align_caption"><h2 class='avia-caption-title' itemprop="name" >ACCÉLÉRER vos succès commerciaux</h2></div></div></div></div></div></div></li><li style='background-position:top left;' data-img-url='https://i0.wp.com/www.why-consulting.com/wp-content/uploads/2015/02/bg_cultiver.jpg?fit=1500%2C876&ssl=1' class='avia-slideshow-slide av-eknb8f-282d7b3f944675d6f7d57d9954eedef8__1 slide-2 slide-even'><div data-rel='slideshow-1' class='avia-slide-wrap' ><div class='av-slideshow-caption av-eknb8f-282d7b3f944675d6f7d57d9954eedef8__1 caption_fullwidth caption_center'><div class="container caption_container"><div class="slideshow_caption"><div class="slideshow_inner_caption"><div class="slideshow_align_caption"><h2 class='avia-caption-title' itemprop="name" >CULTIVER l’enchantement Client</h2></div></div></div></div></div></div></li><li style='background-position:top left;' data-img-url='https://i0.wp.com/www.why-consulting.com/wp-content/uploads/2015/02/bg_liberer.jpg?fit=1500%2C876&ssl=1' class='avia-slideshow-slide av-eknb8f-282d7b3f944675d6f7d57d9954eedef8__2 slide-3 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap' ><div class='av-slideshow-caption av-eknb8f-282d7b3f944675d6f7d57d9954eedef8__2 caption_fullwidth caption_center'><div class="container caption_container"><div class="slideshow_caption"><div class="slideshow_inner_caption"><div class="slideshow_align_caption"><h2 class='avia-caption-title' itemprop="name" >LIBÉRER les énergies créatrices</h2></div></div></div></div></div></div></li></ul><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello' tabindex='-1'>Précédent</a><a href='#next' class='next-slide' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello' tabindex='-1'>Suivant</a></div></div></div>
<div id='pictos' class='avia-section av-dxy7c7-b6bfbe253d25960ed7cc79a82f348429 main_color avia-section-default avia-no-border-styling avia-builder-el-1 el_after_av_fullscreen el_before_av_section avia-bg-style-scroll container_wrap fullsize' ><div class='container av-section-cont-open' ><div class='template-page content av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-431'><div class='entry-content-wrapper clearfix'>
<div class='flex_column av-dv0ijz-31b6b7dae1c6413c6f11574549b499d4 av_one_full avia-builder-el-2 el_before_av_hr avia-builder-el-first first flex_column_div av-animated-generic pop-up av-zero-column-padding' ><div class='av-special-heading av-dnerm7-0794240aadcca5e40419c4eaad976b3b av-special-heading-h1 blockquote modern-quote modern-centered avia-builder-el-3 avia-builder-el-no-sibling av-inherit-size'><h1 class='av-special-heading-tag' itemprop="headline" >Spécialiste du BtoB, WHY Consulting vous accompagne<br />
de la définition de votre stratégie de développement à son exécution</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div></div><div class='hr av-dhz23b-322ef6a217814fee62a08f34995c8a7f hr-invisible avia-builder-el-4 el_after_av_one_full el_before_av_hr'><span class='hr-inner'><span class="hr-inner-style"></span></span></div>
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<div class='flex_column_table av-d5sw67-29fa760d907132eacac22a53278e0ba5 sc-av_one_fourth av-equal-height-column-flextable'><div class='flex_column av-d5sw67-29fa760d907132eacac22a53278e0ba5 av_one_fourth avia-builder-el-6 el_after_av_hr el_before_av_one_fourth first flex_column_table_cell av-equal-height-column av-align-top av-animated-generic fade-in' ><div class='avia-image-container av-czy5r3-4cbbe02c4f4111bf5e510cf49d3e6f62 av-styling- avia-align-center avia-builder-el-7 el_before_av_textblock avia-builder-el-first' itemprop="image" itemscope="itemscope" itemtype="https://schema.org/ImageObject" ><div class="avia-image-container-inner"><div class="avia-image-overlay-wrap"><img decoding="async" class='wp-image- avia-img-lazy-loading-not- avia_image' src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt='' title='' itemprop="thumbnailUrl" data-lazy-src="https://www.why-consulting.com/wp-content/uploads/2015/02/diam.svg" /><noscript><img decoding="async" class='wp-image- avia-img-lazy-loading-not- avia_image' src="https://www.why-consulting.com/wp-content/uploads/2015/02/diam.svg" alt='' title='' itemprop="thumbnailUrl" /></noscript></div></div></div>
<section class='av_textblock_section av-ctrc5b-71666802fd0d777fbf600ffedee7ddbd' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><h3>ACCELÉRER VOS SUCCÈS COMMERCIAUX</h3>
<p>Placer le client au cœur de la stratégie : à qui vendons-nous ? Pourquoi et comment nos clients achètent-ils ? Quelles approches pour maximiser nos ventes ? Analyse et segmentation des cibles, efficacité de l’organisation commerciale, synergie commerce & marketing, Key Account Management, développement des compétences, leadership & motivation de la force de vente : découvrez comment WHY Consulting vous aide à booster votre performance commerciale.</p>
<p><a href="/expertises/#accelerer">En savoir plus</a></p>
</div></section></div><div class='av-flex-placeholder'></div><div class='flex_column av-19q9rj-e605b385725e1884442941cc3e82fe93 av_one_fourth avia-builder-el-9 el_after_av_one_fourth el_before_av_one_fourth flex_column_table_cell av-equal-height-column av-align-top av-animated-generic fade-in' ><div class='avia-image-container av-cfbvj3-65cdd63321ef783bb961fc47f7c15288 av-styling- avia-align-center avia-builder-el-10 el_before_av_textblock avia-builder-el-first' itemprop="image" itemscope="itemscope" itemtype="https://schema.org/ImageObject" ><div class="avia-image-container-inner"><div class="avia-image-overlay-wrap"><img decoding="async" class='wp-image- avia-img-lazy-loading-not- avia_image' src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt='' title='' itemprop="thumbnailUrl" data-lazy-src="https://www.why-consulting.com/wp-content/uploads/2015/02/coeur.svg" /><noscript><img decoding="async" class='wp-image- avia-img-lazy-loading-not- avia_image' src="https://www.why-consulting.com/wp-content/uploads/2015/02/coeur.svg" alt='' title='' itemprop="thumbnailUrl" /></noscript></div></div></div>
<section class='av_textblock_section av-c9r8jb-3caf2499045a4fecf3e9138410592324' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><h3>CULTIVER L’ENCHANTEMENT CLIENT</h3>
<p>Se différencier par la relation client : quel regard nos clients portent-ils sur nos échanges, nos innovations ? Comment gagner leur préférence ? Quels leviers pour faire progresser nos attitudes face au client ? Capture et diffusion de la voix du client, construction de la confiance, visualisation et refonte du parcours client, gestion de la dimension émotionnelle, pratiques managériales libérant l’orientation client des équipes : découvrez comment WHY Consulting vous accompagne vers une meilleure culture client et une mise en mouvement collective.</p>
<p><a href="/expertises/#cultiver">En savoir plus</a></p>
</div></section></div><div class='av-flex-placeholder'></div><div class='flex_column av-17rbr3-4c69e6cb2c67e7f061235fca0cad0ba3 av_one_fourth avia-builder-el-12 el_after_av_one_fourth el_before_av_one_fourth flex_column_table_cell av-equal-height-column av-align-top av-animated-generic fade-in' ><div class='avia-image-container av-c0bh1z-0474661d5f6a977e7cd7477a80658ba8 av-styling- avia-align-center avia-builder-el-13 el_before_av_textblock avia-builder-el-first' itemprop="image" itemscope="itemscope" itemtype="https://schema.org/ImageObject" ><div class="avia-image-container-inner"><div class="avia-image-overlay-wrap"><img decoding="async" class='wp-image- avia-img-lazy-loading-not- avia_image' src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt='' title='' itemprop="thumbnailUrl" data-lazy-src="https://www.why-consulting.com/wp-content/uploads/2019/02/Centr-ContactOK.svg" /><noscript><img decoding="async" class='wp-image- avia-img-lazy-loading-not- avia_image' src="https://www.why-consulting.com/wp-content/uploads/2019/02/Centr-ContactOK.svg" alt='' title='' itemprop="thumbnailUrl" /></noscript></div></div></div>
<section class='av_textblock_section av-brfk2v-c1243942df10b0d3b1f137d51314f324' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><h3>RENFORCER L’EFFICACITÉ DE VOTRE RELATION CLIENT</h3>
<p>Exigence de qualité, importance de la satisfaction Client, ajout de complexité par de nouveaux canaux de communication et de vente, maîtrise budgétaire : comment résoudre une équation toujours plus complexe pour les managers de centres de relation client ? Découvrez comment WHY Consulting vous aide à trouver les solutions et les outils novateurs adaptés à votre contexte.</p>
<p><a href="/expertises/#centres">En savoir plus</a></p>
</div></section></div><div class='av-flex-placeholder'></div><div class='flex_column av-bn6gi7-0be5a1dd57b8f80b29cf7931e4fac7c1 av_one_fourth avia-builder-el-15 el_after_av_one_fourth avia-builder-el-last flex_column_table_cell av-equal-height-column av-align-top av-animated-generic fade-in' ><div class='avia-image-container av-bk975j-44a83ae1c6eb0482a1b36a9f99e54d2d av-styling- avia-align-center avia-builder-el-16 el_before_av_textblock avia-builder-el-first' itemprop="image" itemscope="itemscope" itemtype="https://schema.org/ImageObject" ><div class="avia-image-container-inner"><div class="avia-image-overlay-wrap"><img decoding="async" class='wp-image- avia-img-lazy-loading-not- avia_image' src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt='' title='' itemprop="thumbnailUrl" data-lazy-src="https://www.why-consulting.com/wp-content/uploads/2015/02/sun-1.svg" /><noscript><img decoding="async" class='wp-image- avia-img-lazy-loading-not- avia_image' src="https://www.why-consulting.com/wp-content/uploads/2015/02/sun-1.svg" alt='' title='' itemprop="thumbnailUrl" /></noscript></div></div></div>
<section class='av_textblock_section av-bd3ix3-2fb5643bb1782bee77e04ca9a636c630' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><h3>LIBÉRER LES ÉNERGIES CRÉATRICES</h3>
<p>Mettre l’organisation en mouvement, accompagner le changement en cohérence avec la stratégie : comment susciter l’adhésion des managers et des équipes ? Comment les impliquer dans la conduite du changement ? Intelligence collective, co-création, innovation supposent une forte mobilisation interne sur des priorités et des objectifs partagés : découvrez comment WHY Consulting relève le défi de la transformation et vous accompagne dans une démarche de progrès ou de libération.</p>
<p><a href="/expertises/#liberer">En savoir plus</a></p>
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</div></div></div><!-- close content main div --></div></div><div id='chiffres' class='avia-section av-147hwf-0311952e1e91b74f0dcba2880be27b82 main_color avia-section-no-padding avia-no-border-styling avia-builder-el-18 el_after_av_section el_before_av_section avia-full-stretch avia-bg-style-scroll av-arrow-down-section container_wrap fullsize' data-section-bg-repeat='stretch'><div class='container av-section-cont-open' ><div class='template-page content av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-431'><div class='entry-content-wrapper clearfix'>
<div class='flex_column_table av-b2fpsf-0a7c2525627d8962eb3ad392d814980c sc-av_two_fifth av-break-at-tablet-flextable av-equal-height-column-flextable'><div class='flex_column av-b2fpsf-0a7c2525627d8962eb3ad392d814980c av_two_fifth avia-builder-el-19 el_before_av_three_fifth avia-builder-el-first first av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-top av-hide-on-mobile av-zero-column-padding' ></div><div class='av-flex-placeholder'></div><div class='flex_column av-avx7nr-c22cf0a4a588a33b97325084465b3f51 av_three_fifth avia-builder-el-20 el_after_av_two_fifth avia-builder-el-last av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-top av-animated-generic fade-in' ><div class='av-special-heading av-125wzb-f43402590652af59575f5b802e225b8c av-special-heading-h3 custom-color-heading blockquote modern-quote modern-centered avia-builder-el-21 el_before_av_hr avia-builder-el-first av-inherit-size'><h3 class='av-special-heading-tag' itemprop="headline" >WHY Consulting en chiffres</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<div class='hr av-ajw1iv-c4ca23aaf86cb753f30728df57b57e73 hr-invisible avia-builder-el-22 el_after_av_heading el_before_av_animated_numbers'><span class='hr-inner'><span class="hr-inner-style"></span></span></div>
<div class="avia-animated-number av-ae291z-47c3868d101611ccca0ff753fd8d4553 av-force-default-color avia_animate_when_visible avia-builder-el-23 el_after_av_hr el_before_av_animated_numbers avia-color-font-custom" data-timer="3000"><strong class="heading avia-animated-number-title"><span class="avia-single-number __av-single-number" data-number_format="" data-number="23" data-start_from="0">23</span></strong><div class="avia-animated-number-content"><p>ANS D’EXISTENCE</p>
</div></div>
<div class="avia-animated-number av-10mns7-0b396097f052fe8182ed3aa595710a68 av-force-default-color avia_animate_when_visible avia-builder-el-24 el_after_av_animated_numbers el_before_av_animated_numbers avia-color-font-custom" data-timer="3000"><strong class="heading avia-animated-number-title"><span class="avia-no-number">+</span><span class="avia-single-number __av-single-number" data-number_format="" data-number="700" data-start_from="0">700</span></strong><div class="avia-animated-number-content"><p>MISSIONS</p>
</div></div>
<div class="avia-animated-number av-a0pb0f-340f7244222b3ee44967d654d544255c av-force-default-color avia_animate_when_visible avia-builder-el-25 el_after_av_animated_numbers el_before_av_animated_numbers avia-color-font-custom" data-timer="3000"><strong class="heading avia-animated-number-title"><span class="avia-single-number __av-single-number" data-number_format="" data-number="70" data-start_from="0">70</span></strong><div class="avia-animated-number-content"><p>CONSULTANTS</p>
</div></div>
<div class="avia-animated-number av-9woeyn-87136b6fd324c9ddd198b739bd5230b4 av-force-default-color avia_animate_when_visible avia-builder-el-26 el_after_av_animated_numbers el_before_av_animated_numbers avia-color-font-custom" data-timer="3000"><strong class="heading avia-animated-number-title"><span class="avia-single-number __av-single-number" data-number_format="" data-number="60" data-start_from="0">60</span><span class="avia-no-number">%</span></strong><div class="avia-animated-number-content"><p>DE NOS MISSIONS<br />
dans un contexte international</p>
</div></div>
<div class="avia-animated-number av-9oughz-29c183674d0a8692b12dec27a9fcad63 av-force-default-color avia_animate_when_visible avia-builder-el-27 el_after_av_animated_numbers avia-builder-el-last avia-color-font-custom" data-timer="3000"><strong class="heading avia-animated-number-title"><span class="avia-single-number __av-single-number" data-number_format="" data-number="40" data-start_from="0">40</span></strong><div class="avia-animated-number-content"><p>PAYS</p>
</div></div></div></div><!--close column table wrapper. Autoclose: 1 --></div></div></div><!-- close content main div --></div><div class='av-extra-border-element border-extra-arrow-down'><div class='av-extra-border-outer'><div class='av-extra-border-inner'></div></div></div></div><div id='av_section_3' class='avia-section av-9kqgkf-faa69feb9f2f2e0323f3d52cc774135e main_color avia-section-large avia-no-border-styling avia-builder-el-28 el_after_av_section el_before_av_layout_row avia-bg-style-parallax av-section-color-overlay-active container_wrap fullsize' ><div class="av-section-color-overlay-wrap"><div class="av-section-color-overlay"></div><div class='container av-section-cont-open' ><div class='template-page content av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-431'><div class='entry-content-wrapper clearfix'>
<div class='av-special-heading av-9b7xjr-39441b420bf8aed469dd534275fc4733 av-special-heading-h4 blockquote modern-quote modern-centered avia-builder-el-29 el_before_av_partner avia-builder-el-first av-inherit-size'><h4 class='av-special-heading-tag' itemprop="headline" >Ils nous font confiance</h4><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<div class='avia-logo-element-container av-98l03z-ac5db7ee71be6502d210937db7ceac8e av-border-deactivate avia-logo-slider avia-content-slider avia-smallarrow-slider avia-content-slider-active noHover avia-content-slider-even avia-builder-el-30 el_after_av_heading el_before_av_hr av-slideshow-ui av-control-default av-nav-arrows-visible av-nav-dots-visible av-no-slider-navigation av-slideshow-autoplay av-loop-endless av-loop-manual-endless avia-content-slider1' data-slideshow-options="{"animation":"slide","autoplay":true,"loop_autoplay":"endless","interval":5,"loop_manual":"manual-endless","autoplay_stopper":false,"noNavigation":false,"bg_slider":false,"keep_padding":"","hoverpause":false,"show_slide_delay":0}"><div class='avia-smallarrow-slider-heading no-logo-slider-heading'><div class='new-special-heading'> </div><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello' tabindex='-1'>Précédent</a><a href='#next' class='next-slide' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello' tabindex='-1'>Suivant</a></div></div><div class="avia-content-slider-inner"><div class="slide-entry-wrap"><div class='slide-entry av-92cc5b-11567b7441768c2c153a43df12768c1a flex_column no_margin av_one_fourth real-thumbnail post-entry slide-entry-overview slide-loop-1 slide-parity-odd first'><a href="https://www.why-consulting.com/references-reussites-temoignages-experiences-clients#references" data-rel='slide-1' class='slide-image' title='' ><span data-bg="https://www.why-consulting.com/wp-content/uploads/2019/02/Logo-Client-AIR-FRANCE-KLM.jpg" class='av-partner-fake-img rocket-lazyload' style='padding-bottom:49.645390070922%; 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'></span></div></div><div class="slide-entry-wrap"><div class='slide-entry av-u0xwv-6cd58dfa3964c195c50b419b9acc6f52 flex_column no_margin av_one_fourth real-thumbnail post-entry slide-entry-overview slide-loop-5 slide-parity-odd first'><a href="https://www.why-consulting.com/references-reussites-temoignages-experiences-clients#references" data-rel='slide-1' class='slide-image' title='' ><span data-bg="https://www.why-consulting.com/wp-content/uploads/2017/09/Logo-_0008_engie.jpg" class='av-partner-fake-img rocket-lazyload' style='padding-bottom:49.645390070922%; '></span></a></div><div class='slide-entry av-85n4in-92e03bbcbaef4a1a40efb2bb10f55fca flex_column no_margin av_one_fourth real-thumbnail post-entry slide-entry-overview slide-loop-6 slide-parity-even'><a href="https://www.why-consulting.com/references-reussites-temoignages-experiences-clients#references" data-rel='slide-1' class='slide-image' title='' ><span data-bg="https://www.why-consulting.com/wp-content/uploads/2017/09/Logo-_0010_gemalto.jpg" class='av-partner-fake-img rocket-lazyload' style='padding-bottom:49.645390070922%; 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'></span></a></div><div class='slide-entry av-6t9dl3-87cde55a0ef23bed31ce102902c204bc flex_column no_margin av_one_fourth real-thumbnail post-entry slide-entry-overview slide-loop-14 slide-parity-even'><a href="https://www.why-consulting.com/references-reussites-temoignages-experiences-clients#references" data-rel='slide-1' class='slide-image' title='' ><span data-bg="https://www.why-consulting.com/wp-content/uploads/2017/09/Logo-_0028_suez.jpg" class='av-partner-fake-img rocket-lazyload' style='padding-bottom:49.645390070922%; '></span></a></div><div class='slide-entry av-6p6hrz-d3d4cbba3acf6a88087b5b821a770aba flex_column no_margin av_one_fourth real-thumbnail post-entry slide-entry-overview slide-loop-15 slide-parity-odd'><a href="https://www.why-consulting.com/references-reussites-temoignages-experiences-clients#references" data-rel='slide-1' class='slide-image' title='' ><span data-bg="https://www.why-consulting.com/wp-content/uploads/2017/09/Logo-_0029_swiss-life.jpg" class='av-partner-fake-img rocket-lazyload' style='padding-bottom:49.645390070922%; 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<div class='hr av-67rr9z-e138b8b31adda5d4dd78d51b19f24481 hr-invisible avia-builder-el-31 el_after_av_partner el_before_av_heading'><span class='hr-inner'><span class="hr-inner-style"></span></span></div>
<div class='av-special-heading av-60mq6v-16f0959166d578fa3b3354b9d68747bb av-special-heading-h4 blockquote modern-quote modern-centered avia-builder-el-32 el_after_av_hr el_before_av_one_full av-inherit-size'><h4 class='av-special-heading-tag' itemprop="headline" >Partageons nos expériences clients</h4><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<div class='flex_column av-5w5l9j-4c917bae1c5cbac40c7273f86a3db6fd av_one_full avia-builder-el-33 el_after_av_heading el_before_av_hr first flex_column_div av-zero-column-padding' ><div class='avia-testimonial-wrapper av-5oahwn-65ab5ea696f516e3113cfd875a405f45 avia-slider-testimonials avia-slider-2-testimonials avia_animate_when_almost_visible av-large-testimonial-slider av-slideshow-ui av-control-default av-slider-hover-pause av-slideshow-autoplay av-loop-endless av-loop-manual-endless' data-slideshow-options="{"animation":"fade","autoplay":true,"loop_autoplay":"endless","interval":5,"loop_manual":"manual-endless","autoplay_stopper":false,"noNavigation":false,"bg_slider":false,"keep_padding":"","hoverpause":true,"show_slide_delay":0}">
<section class="avia-testimonial-row"><div class='avia-testimonial av-5jbmv3-f9ff997a0772f607c96f791f8f8b5bd4 avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_half'><div class='avia-testimonial_inner' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia-testimonial-content'><div class='avia-testimonial-markup-entry-content' itemprop="text" ><p><a href="/references-reussites-temoignages-experiences-clients/#confiance"><strong>CONFIANCE CLIENT</strong> : « A l’écoute de tous nos clients, dans le monde entier… »</a></p>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini' itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ></div></div></div></div>
<div class='avia-testimonial av-5b4tfr-2d3d54637196293f468aa5c9aa4e08e6 avia-testimonial-row-1 flex_column no_margin av_one_half'><div class='avia-testimonial_inner' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia-testimonial-content'><div class='avia-testimonial-markup-entry-content' itemprop="text" ><p><a href="/references-reussites-temoignages-experiences-clients/#culture"><strong>CULTURE CLIENT</strong> : « Une révolution au sein de nos équipes… »</a></p>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini' itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ></div></div></div></div>
<div class='avia-testimonial av-589m5r-89c0c46ca313b6be12c4954617557580 avia-testimonial-row-1 flex_column no_margin av_one_half'><div class='avia-testimonial_inner' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia-testimonial-content'><div class='avia-testimonial-markup-entry-content' itemprop="text" ><p><a href="/references-reussites-temoignages-experiences-clients/#performance"><strong>PERFORMANCE COMMERCIALE</strong> : « Affuter notre approche pour booster nos ventes… »</a></p>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini' itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ></div></div></div></div>
<div class='avia-testimonial av-50tl8n-5a9a8fcd620c4d6e4c4277fde5fc9371 avia-testimonial-row-1 flex_column no_margin av_one_half'><div class='avia-testimonial_inner' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia-testimonial-content'><div class='avia-testimonial-markup-entry-content' itemprop="text" ><p><a href="/references-reussites-temoignages-experiences-clients/#transformation"><strong>TRANSFORMATION AGILE</strong> : « Il faut nous mettre en mouvement, et vite… »</a></p>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini' itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ></div></div></div></div>
</section><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello' tabindex='-1'>Précédent</a><a href='#next' class='next-slide' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello' tabindex='-1'>Suivant</a></div></div></div><div class='hr av-4ugwzj-d7822313090c001600504b276494ee55 hr-invisible avia-builder-el-35 el_after_av_one_full el_before_av_image'><span class='hr-inner'><span class="hr-inner-style"></span></span></div>
<div class='avia-image-container av-4r3cfz-52fd7d5de6490917edcd8c72a186ac09 av-styling- avia-align-center avia-builder-el-36 el_after_av_hr avia-builder-el-last' itemprop="image" itemscope="itemscope" itemtype="https://schema.org/ImageObject" ><div class="avia-image-container-inner"><div class="avia-image-overlay-wrap"><img decoding="async" class='wp-image-577 avia-img-lazy-loading-not-577 avia_image' src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20208%20136'%3E%3C/svg%3E" alt='marque-why-consulting' title='' height="136" width="208" itemprop="thumbnailUrl" data-lazy-src="https://i0.wp.com/www.why-consulting.com/wp-content/uploads/2015/02/w_orange.gif?fit=208%2C136&ssl=1" /><noscript><img decoding="async" class='wp-image-577 avia-img-lazy-loading-not-577 avia_image' src="https://i0.wp.com/www.why-consulting.com/wp-content/uploads/2015/02/w_orange.gif?fit=208%2C136&ssl=1" alt='marque-why-consulting' title='' height="136" width="208" itemprop="thumbnailUrl" /></noscript></div></div></div>
</p>
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<div class='flex_cell av-4c8fhz-d78de82ecc5af4d177271bdade3ddd77 av-gridrow-cell av_one_third no_margin avia-builder-el-38 el_before_av_cell_one_third avia-builder-el-first' ><div class='flex_cell_inner'>
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<div class='avia-image-container av-42pu5z-c6fa284680ed2d6b63f3522fb73374fa av-styling- avia-align-right avia-builder-el-40 el_after_av_hr el_before_av_textblock' itemprop="image" itemscope="itemscope" itemtype="https://schema.org/ImageObject" ><div class="avia-image-container-inner"><div class="avia-image-overlay-wrap"><img decoding="async" class='wp-image-803 avia-img-lazy-loading-not-803 avia_image' src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20300%2096'%3E%3C/svg%3E" alt='actualites-articles-blog-performance-commerciale-relation-client-transformation' title='' height="96" width="300" itemprop="thumbnailUrl" data-lazy-srcset="https://i0.wp.com/www.why-consulting.com/wp-content/uploads/2015/02/LogoBlogok.png?w=313&ssl=1 313w, https://i0.wp.com/www.why-consulting.com/wp-content/uploads/2015/02/LogoBlogok.png?resize=300%2C96&ssl=1 300w" data-lazy-sizes="(max-width: 300px) 100vw, 300px" data-lazy-src="https://i0.wp.com/www.why-consulting.com/wp-content/uploads/2015/02/LogoBlogok.png?fit=300%2C96&ssl=1" /><noscript><img decoding="async" class='wp-image-803 avia-img-lazy-loading-not-803 avia_image' src="https://i0.wp.com/www.why-consulting.com/wp-content/uploads/2015/02/LogoBlogok.png?fit=300%2C96&ssl=1" alt='actualites-articles-blog-performance-commerciale-relation-client-transformation' title='' height="96" width="300" itemprop="thumbnailUrl" srcset="https://i0.wp.com/www.why-consulting.com/wp-content/uploads/2015/02/LogoBlogok.png?w=313&ssl=1 313w, https://i0.wp.com/www.why-consulting.com/wp-content/uploads/2015/02/LogoBlogok.png?resize=300%2C96&ssl=1 300w" sizes="(max-width: 300px) 100vw, 300px" /></noscript></div></div></div>
<section class='av_textblock_section av-3yrvtr-c5eb8f8bef5cf8971696a0881660b5ae' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><h3 class="p1" style="text-align: right">Concentré d’Actualités<br />
en Performance<br />
Commerciale<br />
Expérience Client<br />
& Transformation</h3>
</div></section>
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<section class='av_textblock_section av-2vkc8n-10301b9bb2c33cab77a2776b44edf6bb' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><h2 style="text-align: center;"><strong>Culture client, l’ultime différenciation entre les entreprises – Edition n°2</strong></h2>
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<section class='av_textblock_section av-2pmh5z-9575d2a9152e9f1ac6468a64f3007261' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><p>La nouvelle édition de « <strong>Culture client, l’ultime différenciation entre les entreprises</strong> » paraîtra le 1<sup>er</sup> mars 2023 aux éditions DUNOD.</p>
<p><strong>Riche d’exemples et de cas pratiques</strong> déroulés au fil des chapitres, il détaille les bonnes pratiques à appliquer pour les entreprises qui souhaitent comprendre et incarner le futur de la culture client.</p>
<p>L’ouvrage, écrit par Serge ROUVIERE, avait obtenu en 2017 le <strong><a href="https://www.qualiteperformance.org/prix-qualite/prix-du-livre/le-palmares-2017">prix du livre Qualité Performance</a> </strong>décerné par <strong><a href="https://www.qualiteperformance.org/qui-est-lafqp">France Qualité</a>,</strong> en partenariat avec le MEDEF, la DGE, Air France, La Poste, EDF, Veritas et l’AFNOR.</p>
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<li><em>Améliorer l’expérience client ou la culture client ?</em></li>
<li><em>Evaluer la valeur d’un portefeuille client ?</em></li>
<li><em>Fidéliser ses collaborateurs dans un monde en évolution</em></li>
<li><em>A lire – « Culture Client, réussir sa transformation »</em></li>
<li><em>Les tendances des services clients en 2022</em></li>
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