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Dans le secteur compétitif de la formation professionnelle, la gestion efficace des relations clients est essentielle pour assurer la satisfaction des apprenants, fidéliser les clients existants et attirer de nouveaux prospects. Le <strong>Module CRM (Customer Relationship Management) d’Ofodoo</strong> est spécialement conçu pour répondre aux besoins uniques des organismes de formation. Il vous permet de centraliser toutes vos interactions clients, d’optimiser vos processus commerciaux et de développer des relations durables avec vos clients et partenaires. </div>
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<span class="elementor-icon-list-text"><strong>Adaptation aux spécificités du secteur :</strong> Contrairement aux solutions CRM généralistes, notre module prend en compte les particularités de la formation professionnelle, telles que la gestion des sessions de formation, les inscriptions, les certifications et les relations avec les formateurs.</span>
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<span class="elementor-icon-list-text"><strong>Centralisation des données : </strong>Accédez à une vue complète de chaque client, incluant l'historique des interactions, les formations suivies, les contrats et les opportunités commerciales en cours. Cette centralisation facilite la collaboration entre vos équipes et améliore la qualité du service client.</span>
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<span class="elementor-icon-list-text"><strong>Automatisation des processus : </strong>Automatisez les tâches répétitives comme l'envoi d'e-mails de suivi, la planification des relances et la gestion des campagnes marketing. Vos équipes peuvent ainsi se concentrer sur des activités à plus forte valeur ajoutée.</span>
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<span class="elementor-icon-list-text"><strong>Analyse et reporting avancés :</strong> Disposez de tableaux de bord personnalisables pour suivre les indicateurs clés de performance (KPI) de votre activité commerciale. Prenez des décisions éclairées grâce à des analyses précises de vos données clients.</span>
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<h2 class="elementor-heading-title elementor-size-default">Fonctionnalités clés du Module CRM d'Ofodoo</h2> </div>
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<span class="elementor-icon-list-text"><strong>Gestion des prospects et des opportunités : </strong>Suivez le parcours de vos prospects depuis le premier contact jusqu'à la conversion en client. Gérez efficacement votre pipeline commercial pour maximiser vos taux de conversion.</span>
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<svg aria-hidden="true" class="e-font-icon-svg e-fas-check-circle" viewbox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"></path></svg> </span>
<span class="elementor-icon-list-text"><strong>Segmentation avancée des clients :</strong> Classez vos clients en fonction de critères spécifiques (secteur d'activité, taille de l'entreprise, historique des achats, etc.) pour cibler vos actions commerciales et marketing de manière plus efficace.</span>
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<svg aria-hidden="true" class="e-font-icon-svg e-fas-check-circle" viewbox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"></path></svg> </span>
<span class="elementor-icon-list-text"><strong>Intégration transparente avec les autres modules :</strong> Le CRM s'intègre parfaitement avec les modules Devis, Facturation et Session de formation, assurant une transition fluide entre les différentes étapes du processus commercial.</span>
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<span class="elementor-icon-list-text"><strong>Planification et suivi des interactions : </strong>Programmez des rendez-vous, des appels et des e-mails directement depuis le CRM. Gardez une trace de toutes les interactions pour assurer un suivi client de qualité.</span>
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<span class="elementor-icon-list-text"><strong>Automatisation du marketing :</strong> Créez des campagnes marketing ciblées en utilisant les données du CRM. Mesurez l'efficacité de vos campagnes pour optimiser votre retour sur investissement.</span>
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<span class="elementor-icon-list-text"><strong>Gestion du support client :</strong> Centralisez les demandes et les réclamations pour y répondre rapidement, améliorant ainsi la satisfaction client et la réputation de votre organisme.</span>
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<h2 class="elementor-heading-title elementor-size-default">Les avantages pour votre organisme de formation</h2> </div>
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<span class="elementor-icon-list-text"><strong>Amélioration de la satisfaction client :</strong> En disposant d'une vision à 360° de vos clients, vous pouvez anticiper leurs besoins et leur offrir un service personnalisé.</span>
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<span class="elementor-icon-list-text"><strong>Augmentation de l'efficacité opérationnelle :</strong> L'automatisation des processus réduit le temps passé sur des tâches administratives et améliore la productivité de vos équipes.</span>
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<span class="elementor-icon-list-text"><strong>Optimisation des ventes :</strong> Une meilleure gestion des opportunités commerciales conduit à une augmentation des ventes et du chiffre d'affaires.</span>
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<svg aria-hidden="true" class="e-font-icon-svg e-fas-check-circle" viewbox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"></path></svg> </span>
<span class="elementor-icon-list-text"><strong>Meilleure collaboration interne :</strong> Les informations centralisées favorisent la communication entre les différentes équipes (commerciale, marketing, support, etc.), renforçant la cohésion et l'efficacité de votre organisation.</span>
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<h2 class="elementor-heading-title elementor-size-default">Pourquoi choisir le Module CRM d'Ofodoo ?</h2> </div>
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<div class="elementor-element elementor-element-129e2a1 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="129e2a1" data-element_type="widget" data-widget_type="icon-list.default">
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<svg aria-hidden="true" class="e-font-icon-svg e-fas-check-circle" viewbox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"></path></svg> </span>
<span class="elementor-icon-list-text"><strong>Une solution OpenSource personnalisable :</strong> En s'appuyant sur Odoo, notre module CRM bénéficie de la flexibilité de l'OpenSource. Vous pouvez l'adapter entièrement à vos besoins spécifiques sans contraintes.</span>
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<div class="elementor-element elementor-element-2b7da54 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="2b7da54" data-element_type="widget" data-widget_type="icon-list.default">
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<svg aria-hidden="true" class="e-font-icon-svg e-fas-check-circle" viewbox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"></path></svg> </span>
<span class="elementor-icon-list-text"><strong>Expertise sectorielle reconnue :</strong> Développé par Opcadia, spécialiste de la formation professionnelle depuis plus de 10 ans, le module intègre les meilleures pratiques du secteur pour vous offrir une solution performante et éprouvée.</span>
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<span class="elementor-icon-list-text"><strong>Support et accompagnement dédiés :</strong> Notre équipe d'experts vous accompagne dans le déploiement et l'utilisation du module pour garantir son adoption rapide et son efficacité maximale.</span>
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<h2 class="elementor-heading-title elementor-size-default">Témoignages de nos clients satisfaits</h2> </div>
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