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Le pouvoir de l’IA agentique : vers un niveau de valeur inédit
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<h2>L’essentiel</h2><p>L’IA agentique représente une avancée majeure dans l’évolution de l’intelligence artificielle. Les agents d'IA combinent raisonnement, planification, orchestration, capacités avancées d'apprentissage et accès dynamique à la donnée pour intervenir à chaque étape des processus métier et soutenir les prises de décision en temps réel.</p><p>Capables d’agir de manière autonome au sein de processus complexes et de collaborer avec les équipes humaines, ces technologies accélèrent la transformation, renforcent la performance opérationnelle et préparent l’émergence d’entreprises hybrides. </p><p>Les cas d'application des systèmes d'IA agentique dans le monde réel sont vastes. Ils ont la capacité de transformer toute la chaîne de valeur.</p>
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<h2>Un potentiel économique considérable</h2><p>Chez KPMG, nous estimons que l’IA agentique pourrait générer jusqu’à 3 000 milliards de dollars de productivité à l’échelle mondiale. Son impact attendu sur les organisations à travers de nombreux marché est significatif. Nous anticipons également que les entreprises qui adopte l’IA agentique peuvent atteindre une hausse de 18% de productivité et de satisfaction au sein de leurs équipes.</p><p>Si l’IA offre des opportunités considérables, elle impose aux leaders de repenser leurs modèles et de s’assurer que son déploiement reste sûr, conforme et aligné avec leurs valeurs.</p><p>L’IA agentique est un moteur de création de valeur pour les organisations et leurs clients dans un contexte technologique en mutation.</p><p>L’étude met en lumière quatre leviers clés permettant à ces outils d’amplifier la performance :</p>
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<p>Découvrez ces transformations à travers des cas d’usage sectoriels concrets et des exemples illustrant les premières trajectoires d’adoption observées dans différentes industries.</p><p><b>Déployer l’IA agentique ne se limite pas à identifier des cas d’usage et suppose de faire des choix technologiques clairs</b> : développer leurs propres agents, acquérir des solutions existantes ou s’appuyer sur des partenaires technologiques ( make, buy or partner ).</p>
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<h2>Une adoption responsable et sécurisée</h2><p>L’étude éclaire chacun de ces choix en soulevant ce qu’ils impliquent en termes de différenciation, de maîtrise des données, de coûts et de gouvernance.</p><p>Dans un contexte où l’autonomie des systèmes s’accroît, la nécessité d’une gouvernance renforcée devient essentielle. L’étude souligne l’importance :</p><ul><li>de maintenir un contrôle humain adapté et continu,</li><li>de mettre en place des systèmes de sécurité tels que le « kill switch » pour garder le contrôle,</li><li>d’anticiper les cadres réglementaires.</li></ul><p>Ces fondations sont essentielles pour assurer une information de qualité et un déploiement sûr et conforme. L’entreprise qui se prépare au mieux à l’ère de l’IA agentique est celle dont la création de valeur passera également par la modernisation des architectures technologiques ainsi que celle des données.</p><p><b>L’évolution du rôle humain aux côté des agents est également un aspect majeur pour rester leader à l’ère de l’IA</b>. Les agents seront désormais intégrés comme de véritables coéquipiers capables d'effectuer certaines tâches clés au sein des opérations, en utilisant des outils génératifs, des services IA et des modèles spécialisés selon les objectifs métiers.</p><p>L’IA agentique ouvre une nouvelle phase de maturité technologique. Les organisations qui s’y préparent dès aujourd’hui seront en position de tirer pleinement parti de ces capacités et d’en faire un avantage compétitif durable au service de leur clients.</p>
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